{
  "connection": {
    "id": "conn_example123",
    "clientReferenceId": "client_ref_123"
  },
  "environment": "live",
  "eventBody": {
    "id": 1002003004005,
    "queueId": 2003004005006,
    "responseType": "message",
    "text": "<p>Hello there</p>",
    "price": 0,
    "isFree": true,
    "isTip": false,
    "isNew": true,
    "isOpened": false,
    "isFromQueue": false,
    "isMediaReady": true,
    "mediaCount": 0,
    "createdAt": "2026-01-15T10:30:14+00:00",
    "changedAt": "2026-01-15T10:30:14+00:00",
    "cancelSeconds": 120,
    "fromUser": {
      "id": 123456789,
      "name": "Example User",
      "username": "example.user",
      "isVerified": false,
      "lastSeen": "2026-01-15T10:30:14+00:00"
    },
    "media": [],
    "previews": []
  }
}